Pizzaville Passport

Your questions answered and terms explained — all in one place.

Frequently Asked Questions

Q: I did not receive a stamp from today's order. +

A: The passport stamp takes 24-48 hours to appear on your account.

Q: My stamps disappeared from my account. +

A: Stamps expire after six months if not redeemed for a free pizza.

Q: I cancelled my order and now my stamps are missing. +

A: Allow 24-48 hours for your account to refresh. Unused stamps will return automatically.

Q: I should have more stamps showing. +

A: Only one stamp per day and orders must be $9.99 or more before tax and delivery.

Q: How do I extend my Passport? +

A: If your Passport has expired and you have 5+ stamps, you can extend it once within 30 days of expiration through your account.

Q: Can I get a stamp on a call centre order? +

A: No. Stamps are issued only for online or app orders.

Q: I reset my Passport accidentally. +

A: Reset is only available after the extension period has ended. Once expired, a reset starts a new cycle.

Q: What happens if I have more than six stamps when I redeem? +

A: Leftover stamps carry over automatically to your new Passport for another six months.

Q: Does my Passport reset automatically after expiry? +

A: No. You'll need to log into your account and click RESET to start again.

Terms & Conditions

What is a Pizzaville Passport?

  • Online loyalty program for orders via Website or App only.
  • Activated upon account creation.
  • Earn six stamps within six months to redeem a free pizza.

Passport Stamps

  • Earn one stamp per qualifying order of $9.99 or more.
  • Orders placed online only; one stamp per day.
  • Stamps post to your account within 24-48 hours.

Expiry

  • Valid for six months from first login or last redemption.
  • Expired passports lose unused stamps.
  • Reset your Passport to start collecting again.

Redemption

  • Redeem online only for pickup or delivery.
  • Delivery charges and taxes apply to free pizza orders.
  • Includes Large Gourmet, Large 5-Topping, or select Gluten-Free pizzas.

Extending Passport Expiry

  • Passports with 5+ stamps can be extended once by 30 days.
  • Activate your extension in the app before the 30-day window ends.
  • Unused extensions and stamps expire after the grace period.