Getting Hungry?

Order Online

Pizzavilles Best Pizza Ordering Practices - Navigating through Covid-19

To our valued customers, with the increasing concerns around COVID-19 (Coronavirus), we wanted to share that our number one priority remains to provide you with the highest quality food and service, while ensuring food safety, customer protection and peace of mind.

In accordance with our health and government officials in an effort to observe social distancing, all of our restaurants will be limiting in-store traffic to orders placed in advance for pick-up (take-out). We will suspend our slice service and in-store seating/dining until further notice.

We are still open for delivery and pre-order pick-up (take-out).

We encourage you to use our prepayment option to reduce points of contact whether ordering for delivery or pick-up (take-out). This option is available for orders placed on our online ordering platforms pizzaville.ca or Pizzaville APP

We have just introduced CONTACTLESS DELIVERY to provide further safety precautions to limit interactions between customers and drivers

NEW Contactless Delivery

Request CONTACTLESS DELIVERY when you ORDER & PREPAY through our online ordering platforms. When this option is selected, our drivers will:

  1. deliver and place your order in a protective bag on your doorstep
  2. distance themselves 10' or more from your door and call you to let you know your order is at your doorstep
  3. the driver will be sure to remain on-site until the order is collected by you

Be sure that the phone number on your customer profile is the phone number that you can be reached at.

Below are a number of best practices that our restaurants will continue to follow to ensure the health and safety of our in-restaurant teams and our guests.


  1. Exercising diligent Health & Safety practices

    • All Pizzaville franchise owners and managers are required to complete extensive food handling certification, Serve Safe, in order to operate their restaurants 
    • Our franchise owners are reinforcing our already rigorous standards and operating procedures for food safety and personal hygiene inside their restaurants
    • Ensuring extensive sanitization of guest areas, make-lines and back-of-house
    • Franchisees and managers will ensure that staff and drivers are in good health. If they appear to have any flu/cold-like symptoms, they will not be allowed to work and will be advised to follow the COVID-19 self-quarantine protocol.
    • If a franchisee owner, in-restaurant team member or driver has recently traveled or have family members that live with them that have recently traveled, they will be asked to follow the COVID-19 self-quarantine protocol.


  2. Menu Item Preparation & Packaging

    • All menu items, with the exception of our prepackaged items, are baked in our ovens at over 550°F or deep fried (panzerotti) at over 350°F. Temperatures above 160°F have been shown to eliminate all known pathogens. 
    • Once baked, pizzas, panzerotti, chicken wings, chicken poppers, arancini, and potato wedges are removed from the oven and immediately transferred into a new box with a pizza peel. There is no touching or handling required. 
    • Our pizzas are cut by clean pizza cutters, once inside the box.
    • Deep Fried Panzerottis are removed from deep fryer with stainless steel basket and placed in a new box.
    • For all customers protection and peace of mind, we will only be serving menu items that are COOKED or PREPACKAGED.

      With this in mind, we have temporarily suspended the following menu items:

      • Prosciutto & Arugula Flatbread (Prosciutto topping and Arugula topping are normally applied after cheese, sauce, and dough is cooked and removed to add fresh toppings prosciutto & arugula)
      • Our salads are prepared and packaged by a federally inspected HACCP supplier. They are delivered in sealed plastic containers after being fully tested to ensure the complete absence of any pathogens. There is no hand contact at any time with the sealed ingredients.
      • Basil & our Margherita pizza combination (Basil topping is applied after pizza is cooked. We have removed basil as a topping option and our Margherita combination can be created, without basil.
      • Garden & Caesar Salad


    • Seal of Approval - Ensuring all Packaging is properly sealed in tamper-evident packaging

      • All boxes will be sealed with our Seal of Approval to provide additional comfort to our guests that there has been no direct contact with your food until it is received by you.


    • Contactless Payment Options for Pick-Up and Delivery - To minimize additional points of contact

      • Prepay using any major credit card on our online ordering platforms, through our secure payment gateway. Order online at Pizzaville.ca or on our APP 
      • Use TAP - If you prefer to pay upon delivery or in-store, you can choose to use TAP payment option with our payment terminals on orders under $100


    • Dedicated Pizzaville Delivery Drivers

      • Our drivers are dedicated to delivering orders prepared ONLY from the Pizzaville restaurant they service during their shift
      • Franchisee owners and managers will ensure that drivers are in good health. If they appear to have any flu/cold-like symptoms, they will not be allowed to work and will be advised to follow the COVID-19 self-quarantine protocol.


    • Contactless Delivery Option

      • For prepaid orders processed through our online ordering platforms, you will also have the option to choose CONTACTLESS DELIVERY.
      • If you choose this option, our drivers will:
        1. deliver and place your order in a protective bag on your doorstep
        2. distance themselves 10' or more from your door and call you to let you know your order is at your doorstep
        3. the driver will be sure to remain on-site until the order is collected by you


Should you have any questions or concerns, do not hesitate to contact our customer service team by:

Phone: Dial #3636 from your cell OR 416.736.3636

Email: info@pizzaville.ca



Sincerely,


Angelo Contardi

CEO & President